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CritterCare Programmme

Hervey Bay Veterinary Surgery

What is CritterCare?

CritterCare is a yearly membership programme that allows you to spread the cost of your pet’s routine care, over the course of the year. We debit a specific amount of money, directly from your bank account either fortnightly or monthly, over 12 months, following an upfront payment made in clinic.

Is CritterCare anything like pet insurance?

NO, absolutely not. CritterCare was designed to make routine veterinary attention available to everyone without the potential ‘sticker shock’ that comes with owning and caring for a pet. Pet insurance is more geared towards the ‘what ifs?’ that can occur, such as accident and emergency, and still require that you pay your veterinary bill, in full, before they reimburse you.

What if I like the concept, but don’t want to give you my bank details?

You are more than welcome to pay the entire fee upfront, which will remove the need for any financial documentation.

Are there any restrictions or requirements for joining CritterCare?

Of course! Over the years, we have discovered what works, and what doesn’t, as such, the following major rules apply, however there are many more than this:

  1. You must have valid photo ID and be prepared for us to take a copy of said ID. This ID must have your current address on it.
  2. You must be over 18 years of age
  3. You must reside, and be able to show proof that you reside within the 4655 post code
  4. You must be able to show proof of the details for the bank account being debited. We don’t need transaction history, just proof of the BSB and account number for accuracy
  5. If you have been a member in the past, and have bounced or dishonoured payments, you will not be permitted to rejoin
  6. If you are on a Basics programme, you are required to bring your pet in every 3 months to obtain your preventatives

Is there just one programme and I can pick and choose, or are they structured?

There are three total programmes, each consisting of a different level of care, depending on what your pet needs. Our juvenile programme includes desexing, our adult programme includes dentistry, and our preventative programmes provide your pet with flea, tick, heartworm and intestinal worm treatments.
The programmes are as follows:
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